-
Often when people post in the technical support forum the first 2-5 answers are from people requesting more info. Not only is it annyoing for the people trying to help, it also severely slows down the entire process of going from a problem to a solution.
At the bottom of this post there is a template you can use if you want.
Here is how to ask for support the right way:
- 1.: Search. Make sure your issue hasn't been covered already by doing a forum search.
- 2.: Check current tickets in the Ticket Tracker to make sure your issue is not a bug which has been reported already.
- 3.: If you believe your issue is a bug then make a ticket in the Ticket Tracker instead of creating a post in the Technical Support forum.
- 4.: Use a title which describes your problem. "Something is wrong" is NOT a proper title. "Actionbars are not responding to key clicks" would be a proper title if you experience issues with clicking your actionbars.
- 5.: *Always* provide the version of your ElvUI installation (Do not say 'latest version', we want the actual number).
- 6.: Did you disable all addons except the two called 'ElvUI' and 'ElvUI Config'? This is important in order to rule out that any of your other addons are causing the issue. If you manage to pinpoint a conflict between ElvUI and another addon, make sure you include that information.
- 7.: Did you check for lua errors? (Interface -> Help -> "Display Lua Errors"). If you received any errors, make sure you post the *first* error you received (press the 'Prev' / 'Back' button until you see the very first error)
- 8.: Describe your issue with as much detail as possible. The more info you provide, the better and faster support you will receive. What were you doing when the problem occurred? Explain how people can reproduce the issue.
- 9.: A picture is worth a thousand words. If your issue is of a visual nature then please include screenshots.
Please do not upload with Imageshack. Use a proper host such as Imgur, or any other host which gives access to direct links and doesn't force rescale of images by default.
Feel free to use this template when posting in Technical Support:
Version of ElvUI: [your answer here]
Did you disable all addons except the two called 'ElvUI' and 'ElvUI Config'?: [your answer here]
Did you check for lua errors? (Interface -> Help -> "Display Lua Errors"): [your answer here]
If you received an error, post it below (use the 'code' tag found above):
[your error here]
Please explain the issue you're having with as much detail as possible. If there is a way to reproduce the issue, make sure you mention that too.:
[your information here]
If your issue is graphical, please take some screenshots to illustrate it. You can upload them here at tukui ('Services' menu). Post them below:
[your image(s) here]
Do you have any other information which might help us track down the issue?:
[your text here]
Example of using the template can be found herePosted 1 year ago - #1
-
If you wish to help support this site please disable your adblock program.
Other posts worth checking out before posting:
Simple Questions / Simple Answers: ElvUI Usage in ElvUI » General Discussion
[Read First] General FAQ in ElvUI » General DiscussionIf you can think of any information that needs to be corrected or added to this post please feel free to reply. Also, when you see people making threads with inadequate information please point them to this post as it is my hope it will be used as a general way of improving support requests.
###############
### Changelog ####
###############
---------------------------
3:07 PM March 8th, 2013 - Update the troubleshooting steps.
2:47 PM March 8th, 2013 - Include a template people can use.
5:41 PM September 30th, 2012 - Add point 8 about screenshots.
11:15 PM May 3rd, 2012 - Add link to 'Simple Questions / Simple Answers: ElvUI Usage'.
10:58 PM April 17th, 2012 - Update the post to account for the move away from Curse.
3:01 AM January 26th, 2012 - Add point about checking tickets on CurseForge
1:06 PM January 9th, 2012 - Remove examples, make it less cluttered
6:28 PM December 27th, 2011 - Add important posts worth checking out
6:12 PM December 27th - Initial postPosted 7 months ago - #2 - Best Answer -
Example of using the template:
Version of ElvUI: 5.48
Did you disable all addons except the two called 'ElvUI' and 'ElvUI Config'?: Yes I did
Did you check for lua errors? (Interface -> Help -> "Display Lua Errors"): Yes I didIf you received an error, post it below (use the 'code' tag found above):
There were no errorsPlease explain the issue you're having with as much detail as possible. If there is a way to reproduce the issue, make sure you mention that too.:
When I log in, my character starts doing the harlem shake danceIf your issue is graphical, please take some screenshots to illustrate it. You can upload them here at tukui ('Services' menu). Post them below:
Pictures won't really explain this issueDo you have any other information which might help us track down the issue?:
The above was just an example, otherwise I would include some information which seemed important and wasn't already covered by any of the earlier questions in the template.Posted 2 months ago - #3
Topic Closed
This topic has been closed to new replies.
