Topics

1. My Account

   1 Replies 156 Views

   by Shasham, Sun May 05, 2019 5:53 pm

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   Hi. I have had a premium membership for a while and have just been looking around my account to see when my next payment is due and how much it will be, however I have not been able to locate this information. Can you please advise where I can find this information. Cheers :D

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   Hi.
   
   This is found in your PayPal account under subscriptions.
   1 Replies
   156 Views
   Last post by Blazeflack
   Sun May 19, 2019 9:17 am
2. Restoring Premium Status

   1 Replies 151 Views

   by striker69, Sun Mar 31, 2019 10:35 am

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   Hi, I renewed my premium service in december 2018 and my account has not been updated.

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   You were a supporter from the old site and didn't request a restoration of your rank when our new site went live. I did a check and I restored your rank.
   
   Thank you for all your support.
   1 Replies
   151 Views
   Last post by Tukz
   Sun Mar 31, 2019 7:54 pm
3. Premium Status

   1 Replies 182 Views

   by zoig111, Thu Mar 21, 2019 8:23 pm

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   Yesterday by paypal eim uprgade on premiun bought where do I see that worked?

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   I can see your account hasn’t been upgraded yet.
   Tukz upgrades the accounts manually, so it can take 24 hours or so.
   
   Thanks for your support :)
   1 Replies
   182 Views
   Last post by Botanica
   Thu Mar 21, 2019 9:37 pm
4. Premium Member

   6 Replies 1451 Views

   by Gaudion, Sun Jul 22, 2018 1:58 pm

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   Hi im a Premium Member since 2016 an have the half year Abo. I forgot it until today Paypal send me an push mail about the pay. The System log me in as a normal Member. What can i do?

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   He sent an email 3 hours ago and a a PM one hour ago, no need to make multiple posts.
   
   You subbed monthly, not yearly, so it's normal that another charge was made 1 month later, and there will be another one next month, unless you cancel. There is no yearly subscription at 4.99 Fearedfreak . The yearly subscription support is priced at 41.88, not 4.99.
   
   Also TSM issues were resolved a long time...
   6 Replies
   1451 Views
   Last post by Tukz
   Tue Nov 06, 2018 2:19 am
5. Restoring Premium?

   3 Replies 552 Views

   by Xanthippie, Thu May 10, 2018 4:30 am

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   Hey, I'm pretty sure I had Premium or VIP (whatever it was) back on the old site. My username was either Xanthippie or Lynxl
   Hope it's not too late to recover it if I did indeed have it, I could've sworn I did

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   I was not able to find anything on you, sorry.
   
   If you had Premium then Tukz should be able to see it after you submit the form. If not, then I'm afraid you will have to be a regular member, at least until your actions here may reward you with VIP once more :)
   3 Replies
   552 Views
   Last post by Blazeflack
   Sun Jun 10, 2018 8:29 am
6. premium restore

   8 Replies 1695 Views

   by ssymissy, Wed Sep 13, 2017 9:21 am

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   Can you get premium restored if it wasnt obtained via pay pal?
   
   I cant remember if it was the same thing or not, but before I had different acess from other things.. betas/helping....I think elv originally bumped me.
   
   User name was Mistify on old site if that helps at all looking up things.

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   I was able to verify your info FourOne. We do not have any of the old data unfortunately, so we have to dig through web archives ;)
   
   Hey Blaze, I think I also was VIP or Premium, whatever it was on the old site. Is there a way for you to double check, my name should have been the same, Xanthippie unless it was lynxl (can't remember haha)
   
   I responded to your separate thread about this :)
   8 Replies
   1695 Views
   Last post by Blazeflack
   Thu May 10, 2018 8:28 am
7. Help! [Accepted Answer]

   3 Replies 863 Views

   by AigePaisde, Fri Jan 05, 2018 6:24 am

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   What do I need to do or who do I contact to update my billing and payment information for the subscription I have for the ElvUI addon?

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   Everything is handled through PayPal. If we were to start storing credit card information we would have to comply with a ton of regulations etc.
   
   I don't know if you can control which source of payment PayPal uses for subscriptions, but that is the only way to make a change in that regard at least.
   3 Replies
   863 Views
   Last post by Blazeflack
   Fri Jan 05, 2018 8:17 pm
8. Restoring Premium

   1 Replies 560 Views

   by ScottySasquatch, Wed Nov 29, 2017 6:23 pm

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   I currently pay for premium, have been for about 6 months now. When I went to install the client, i tried to recover my password, but it said none of my emails have an account associated. I made this new account, but I'm not sure how to restore premium now. I pay via paypal.
   
   Thanks

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   Hi,
   
   Thanks for your support.
   
   Here is the form to use to restore premium.
   1 Replies
   560 Views
   Last post by Botanica
   Wed Nov 29, 2017 8:49 pm
9. Minor issue! [Accepted Answer]

   2 Replies 1303 Views

   by Laevateinn, Sat Sep 09, 2017 5:01 pm

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   Hi! I had gotten premium a little over a month ago. Since then, I canceled before the renewal (which was about two days ago). However, I remain with premium status. I didn't realize this until today, and I felt I should notify SOMEONE, so I'm not benefiting from a perk that I did not renew (money issues, go fig).
   
   So yeah, I didn't know if removing a premium status takes as long as acquiring it....

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   Rank will expire in the next coming days, it take a couple of days for our system after deadline to confirm a recurring cancellation.
   
   Thank you for your support!
   
   Thank you for the prompt response! I did not realize. In any event, when I am more financially able, I will definitely go for premium again. Been using ElvUI for a long time. Appreciate all the hard work you all have done to maintain...
   2 Replies
   1303 Views
   Last post by Laevateinn
   Sat Sep 09, 2017 5:52 pm
10. Premium account status [Accepted Answer]

    2 Replies 1680 Views

    by Voldirun, Sun Aug 06, 2017 2:56 am

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    Greetings! I know you all have a lot going on but was curious to know how long after submitting the required info to get your premium account back on will it take to go in affect. Thanks in advance.
    
    ~V

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    Under 24h now, I spent almost 7 hours doing just restoring premium accounts today. At the time of writing this, there is only approximately 10 remaining accounts to restore from my mailbox (probably more email will come in this night but well...)
    
    To be short, if you have sent your restore rank mail in the last 8 hours, It should be done in the next 8 hours.
    
    All futures restore premium emails...
    2 Replies
    1680 Views
    Last post by Tukz
    Sun Aug 06, 2017 4:35 am
11. US/EU difference when subscribing or donating. [Accepted Answer]

    2 Replies 1522 Views

    by Ylcard, Fri Aug 04, 2017 6:42 am

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    I wasn't subscribed to premium before but after all the latest fiasco I've realized that I could spare a few € to support something I consider essential to WoW.
    Thing is, the € is stronger than the $, so you end up paying more for the same thing. €4,99 equals to $5,93 (today).
    
    Is this solely for convenience of not having to convert from € to $? Or is there another reason for making the...

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    It is just a matter of convenience. Paying in US currency could cause high conversion charges for some people in Europe. Feel free to use the US link if you want to.
    
    Thanks for the support.
    2 Replies
    1522 Views
    Last post by Blazeflack
    Fri Aug 04, 2017 7:59 am
12. 404 Not found after subscribing - redirect back to site didn't work

    3 Replies 1216 Views

    by mehlicious, Thu Aug 03, 2017 11:04 pm

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    I got this error after subbing via paypal - annual subscription:
    
    Maybe it's not set up yet for the new site? I've been using ElvUI for a couple years now. This is my first time donating.

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    Fixed.
    3 Replies
    1216 Views
    Last post by Tukz
    Fri Aug 04, 2017 12:42 am